https://www.kmstevens.comRSS Feed for Kyla StevensenThu, 24 Sep 2026 00:00:00 +0100https://media.journoportfolio.com/users/525417/images/7d1ce071-6260-43f6-b977-f1c77d920f45.webpThu, 24 Sep 2026 00:00:00 +0100https://media.journoportfolio.com/users/525417/images/7d1ce071-6260-43f6-b977-f1c77d920f45.webphttps://media.journoportfolio.com/users/525417/uploads/dd352b21-d7c5-4d4e-b20b-f17160e4857f.pdfDeveloped survey communications for multiple stages of the customer lifecycle, including onboarding, customer service interactions, ongoing relationships, and customer exits. These communications helped gather actionable feedback while maintaining a consistent brand experience.Thu, 24 Sep 2026 00:00:00 +0100https://media.journoportfolio.com/users/525417/uploads/dd352b21-d7c5-4d4e-b20b-f17160e4857f.pdfhttps://media.journoportfolio.com/users/525417/uploads/164c7e49-46ac-41b3-a375-65017badf987.pdfCreated direct mail campaigns supporting airline rewards partnerships, travel incentives, cash-back programs, and gift-card promotions. The goal was to translate complex energy products into clear customer benefits and create new reasons for engagement and retention beyond utility rates alone.Thu, 24 Sep 2026 00:00:00 +0100https://media.journoportfolio.com/users/525417/uploads/164c7e49-46ac-41b3-a375-65017badf987.pdfhttps://media.journoportfolio.com/users/525417/uploads/46209317-83f2-4539-8b37-f619df61b945.pdfCreated a social storytelling campaign highlighting NRG's nonprofit partners and local community impact. The campaign used real-world stories to demonstrate how customers could support charitable organizations like the Philadelphia Children's Hospital simply by paying their energy bill.Thu, 24 Sep 2026 00:00:00 +0100https://media.journoportfolio.com/users/525417/uploads/46209317-83f2-4539-8b37-f619df61b945.pdfhttps://media.journoportfolio.com/users/525417/uploads/ccafebde-c634-46eb-95b0-85a878cc2a8d.pdfFollowing NRG's acquisition of Vivint, I helped support communications introducing customers to new smart-home and security offerings.Thu, 24 Sep 2026 00:00:00 +0100https://media.journoportfolio.com/users/525417/uploads/ccafebde-c634-46eb-95b0-85a878cc2a8d.pdfhttps://www.journoportfolio.com/sampleWed, 23 Sep 2026 00:00:00 +0100https://www.journoportfolio.com/samplehttps://www.journoportfolio.com/sampleLorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.Wed, 23 Sep 2026 00:00:00 +0100https://www.journoportfolio.com/samplehttps://www.journoportfolio.com/sampleLorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.Wed, 23 Sep 2026 00:00:00 +0100https://www.journoportfolio.com/samplehttps://www.journoportfolio.com/sampleLorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.Wed, 23 Sep 2026 00:00:00 +0100https://www.journoportfolio.com/samplehttps://www.journoportfolio.com/sampleLorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.Wed, 23 Sep 2026 00:00:00 +0100https://www.journoportfolio.com/samplehttps://www.journoportfolio.com/private-portfolioWelcome. This is a curated selection of my content, creative, and marketing work. Because some projects were created for organizations with specific content-sharing restrictions, selected work is available through this private portfolio.Wed, 23 Sep 2026 00:00:00 +0100https://www.journoportfolio.com/private-portfolio